Resume

Merissa Ramos

Carlsbad, CA 92008
(760) 562-3782
merissaramos@gmail.com

Objective

To obtain a position within a company where I can utilize my cultivated knowledge and experience of sales, marketing and operations to grow the organization in a profitable direction.

Education

2003 B.S Creative Marketing - Johnson & Wales University, Providence, R.I.

Work Experience

Digital Marketing Consultant Independent Contractor

6/2015 - Present
Welk Resort Group
San Marcos, CA

Consulting to implement a new division of Online Brand Protection policies and procedures

• Working with additional 3rd party vendors to monitor online reputation
• Creating measurable policies and standard operating procedures for client to best address online reviews
• Administering and managing an internal review platform for existing customer base
• Assisting client to overhaul customer service policies to enhance their overall customer satisfaction

Director of Marketing/Co Owner

5/2010 – 7/2013
AZ Local Farmers Markets
Scottsdale, AZ

• Created, branded and campaigned 3 year round Farmers Markets and an online Delivery Service by creating relationships with local farmers, food vendors and retail partners
• Secured brand awareness through Public Relations, specifically built relationships with ABC 15, Arizona Republic, Scottsdale Republic, Scottsdale Airpark News Magazine, AZ Foothills Magazine, Ciao Bella of Phoenix New Times
• Developed social networking communities for each farmers market on Facebook, Twitter. Google Plus and Pinterest with content driven marketing
• Executed successful email marketing campaigns utilizing Constant Contact
• Implemented Google Analytics to our website and delivery service order form to measure and track effectiveness of all marketing campaigns and public relations exposure

Sales & Marketing

10/2008 - 6/2010
RAMOS I.T., LLC
Scottsdale, AZ

• Successfully generated business through relationship based sales.
• Our scope of services included websites, database creation, network administration services, telecommunication and IT services for executive suite office management.

Director of In House Marketing

6/2006 - 10/2009
Strategic Alliance Marketing
Scottsdale, AZ

• In charge of the In House Marketing departments for the The Legacy Golf Resort in Phoenix, The Orange Tree Golf Resort in Scottsdale and The Desert Rose Resort in Las Vegas.
• Recruited, managed and motivated a team of up to 15 marketers at 3 locations which were responsible for booking 200-375 timeshare tours per month
• Consistently exceeded budgeted sales and marketing goals while implementing cost effective ways reduce our overhead

Director of Support Services

1/2007 - 5/2009
Shell Vacations Club
Phoenix, AZ
(THIS POSITION HELD SIMULTANEOUSLY WITH ONE ABOVE)

• Support services was responsible for customer service, accounting and gifting operation for the Sales Center.
• My staff consisted of a team of 12. We worked closely with sales team of 30-50 agents, verification loan department to ensure vacation club members satisfaction with marketing services generated by Strategic Alliance Marketing.

Concierge & Sales Manager

12/2004 - 6/2006
Scottsdale Resort & Athletic Club
Scottsdale, AZ

• Built the first Concierge department at this resort
• Sold banquet events, group room sales, corporate and individual athletic club memberships, tennis tournament sponsorships and deeded week timeshare.

Concierge Four Seasons Resort Scottsdale at Troon North

2003 - 2004
Scottsdale, AZ
(Entry Level Position)

• Met and exceeded customers’ expectations in accordance with the Four Seasons Philosophy and Culture.
• Awarded Employee Of The Month June 2004.