Merissa Ramos
Carlsbad, CA 92008
(760) 562-3782
merissaramos@gmail.com
Objective
To obtain a position within a company where I can utilize my cultivated knowledge and experience of sales, marketing and operations to grow the organization in a profitable direction.
Education
2003 B.S Creative Marketing - Johnson & Wales University, Providence, R.I.
Work Experience
Digital Marketing Consultant Independent Contractor
Consulting to implement a new division of Online Brand Protection policies and procedures6/2015 - Present
Welk Resort Group
San Marcos, CA
- Working with additional 3rd party vendors to monitor online reputation
- Creating measurable policies and standard operating procedures for client to best address online reviews
- Administering and managing an internal review platform for existing customer base
- Assisting client to overhaul customer service policies to enhance their overall customer satisfaction
Director of Marketing/Co Owner
5/2010 – 7/2013
AZ Local Farmers Markets
Scottsdale, AZ
- Created, branded and campaigned 3 year round Farmers Markets and an online Delivery Service by creating relationships with local farmers, food vendors and retail partners
- Secured brand awareness through Public Relations, specifically built relationships with ABC 15, Arizona Republic, Scottsdale Republic, Scottsdale Airpark News Magazine, AZ Foothills Magazine, Ciao Bella of Phoenix New Times
- Developed social networking communities for each farmers market on Facebook, Twitter. Google Plus and Pinterest with content driven marketing
- Executed successful email marketing campaigns utilizing Constant Contact
- Implemented Google Analytics to our website and delivery service order form to measure and track effectiveness of all marketing campaigns and public relations exposure
Sales & Marketing
10/2008 - 6/2015
RAMOS I.T., LLC
Scottsdale, AZ
- Successfully generated business through relationship based sales.
- Our scope of services included websites, database creation, network administration services, telecommunication and IT services for executive suite office management.
Director of In House Marketing
6/2006 - 10/2009
Strategic Alliance Marketing
Scottsdale, AZ
- In charge of the In House Marketing departments for the The Legacy Golf Resort in Phoenix, The Orange Tree Golf Resort in Scottsdale and The Desert Rose Resort in Las Vegas.
- Recruited, managed and motivated a team of up to 15 marketers at 3 locations which were responsible for booking 200-375 timeshare tours per month
- Consistently exceeded budgeted sales and marketing goals while implementing cost effective ways reduce our overhead
Director of Support Services
1/2007 - 5/2009
Shell Vacations Club
Phoenix, AZ
(THIS POSITION HELD SIMULTANEOUSLY WITH ONE ABOVE)
- Support services was responsible for customer service, accounting and gifting operation for the Sales Center.
- My staff consisted of a team of 12. We worked closely with sales team of 30-50 agents, verification loan department to ensure vacation club members satisfaction with marketing services generated by Strategic Alliance Marketing.
Concierge & Sales Manager
12/2004 - 6/2006
Scottsdale Resort & Athletic Club
Scottsdale, AZ
- Built the first Concierge department at this resort
- Sold banquet events, group room sales, corporate and individual athletic club memberships, tennis tournament sponsorships and deeded week timeshare.
Concierge Four Seasons Resort Scottsdale at Troon North
2003 - 2004
Scottsdale, AZ
(Entry Level Position)
- Met and exceeded customers’ expectations in accordance with the Four Seasons Philosophy and Culture.
- Awarded Employee Of The Month June 2004.